How long will your office be closed?

Up until now, we have not been given the go ahead to start seeing our regular appointments. Based on the constantly changing government recommendations, we will open as soon as it is safe to do so. Patient and staff safety is our top priority. Rest assured that your appointment will be rescheduled as soon as a timeline becomes apparent.

I have an appointment scheduled, how do I know if its still in the books or been cancelled?

All appointments prior to April 6 have been cancelled and will be rescheduled in the future. It is not necessary to contact us to check the status of your next appointment, we promise to be in touch.

I have braces, how should I proceed with my treatment?

The good news about orthodontics is that your treatment is likely progressing even if we are not seeing you. If you are in braces, continue to wear your elastics at night only unless we have contacted you to give you alternate instructions. Please remember to avoid any hard or sticky foods that may cause breakages and to keep your teeth clean during this time.

What do I do if I have a broken bracket or poking wire?

Thankfully there are easy solutions to these problems. Please check out videos to help guide you to getting more comfortable. If you are not able to resolve the issue or have any questions please call or email us. We are only able to see true orthodontic emergencies.

What constitutes a dental emergency?

Thankfully, most orthodontic treatment is elective and there are few actual emergencies encountered. Our dental licensing body defines an emergency as anything that includes oral-facial trauma, significant infection, prolonged bleeding or pain that cannot be managed by over-the-counter medications. If you are experiencing any of these emergencies please call or email us immediately.

What do I do if I run out of elastics?

Please call us at the office or email us and we will assist you.

I have Invisalign, how should I proceed with my treatment?

If you are in Invisalign, continue to progress through your aligners, wearing elastics where requested. If you are on your last aligner, after one week of full time wear, continue to wear them to bed only until we are able to see you in the clinic.

Should I keep turning my child’s expander?

Please only complete the number of turns that were requested then STOP. We will be in touch with you with further instructions.

How do I reach you?

If you need anything at all, please reach out to us by phone at (905) 725-9530 or by email at We will be checking voicemail and e-mails periodically.